RETURNS & EXCHANGE POLICY

Change your mind? That’s ok! We’ve got you covered! 

EXCHANGES:

Exchanges are allowed within 15 DAYS of purchase. Shipping expenses and price difference of new item to be paid by the purchaser, if applicable. Item must not have more than 10km on the odometer and must be in ‘as new’ condition along with the original packaging or a 20% restocking fee may apply.

RETURNS:

Purchase of a new Alter Ego Electric Bike may be returned within 15 DAYS of purchase for a full refund (minus a 20% re-stocking fee). All ‘Garage Sale’, 'Clearance' and 'demo' items are final sale and no returns will be permitted unless agreed to otherwise in writing by Alter Ego Electric Bikes. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping, and/or shipping related fees (ie: brokerage, tariffs, etc) will be deducted from your refund. 

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and have no more than 10km on the odometer. Exchanges & Returns are only permitted when purchased from alteregobikes.com. If you purchased your product from an Authorized Dealer, you must contact them and refer to their return policy. 

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