WE FIX EVERYTHING WE SELL!

WE DO NOT SERVICE OR SELL E-SCOOTERS!

We are the only TRUE E-Bike shop in the Fraser Valley! Come visit us for an entirely new, non-pretentious shopping experience no matter your biking level.

TUNEUPS & MAINTENANCE

We recommend regular tuneups, just like you would do regular oil changes on a car. We recommend a Standard Tuneup every 1500km or at least once every 12 months. This is the best way to ensure your electric bike will be reliable transportation for years to come.

NON-LOCAL CUSTOMERS:

Contact your Local Bike Shop OR book VeloFix Mobile Service:

Book Online Now

LOCAL FRASER VALLEY CUSTOMERS:

OPTION 1:

BOOK NOW

Alter Ego Bike Mechanic in Chilliwack, BC

For all regular maintenance, brakes, gears, adjustments, etc.

OPTION 2:

VeloFix Mobile Service

This is a mobile service that will come to your home or workplace!

Call Jeff directly at 778-773-8356 or Book Online Now

‼️ ALL WARRANTY & ELECTRICAL SYSTEM REPAIRS ‼️

We handle all warranty & electrical repairs for all bikes purchased from Alter Ego at our Service Centre by appointment. We do not provide support or service for bikes purchased at Best Buy, Amazon, London Drugs, Canadian Tire, or other box stores.

Please fill out a Service Ticket to get started

Once we have reviewed your inquiry, we will provide further instructions, including an Appointment Booking link.

FAQ's

Maintenance Care Tips
 
 
How often should I get a tuneup?
 
 
Can I drop off for service without an appointment?
 

An appointment is required for any type of service. No exceptions. Please do not bring your bike in without an appointment.

 
How do I submit a warranty claim?